Refunds & Right of Withdrawal

1. Refunds. Payments made for a billing period are not refunded for the period in which you have had access to Replica, including where you cancel during the period, did not use the software or are dissatisfied with your trading results. This does not affect the right of withdrawal described below, the remedies available if the Service is not in conformity, or the other cases in which the Terms of Service or the law provide for a refund. Outside those cases, we may, at our discretion, grant a full or partial refund, such as a one-time courtesy refund, or an extension of your subscription; such a gesture creates no obligation for the future. If something is not right, write to support@replicacopier.com and we will look at it.

2. Your 14-day right of withdrawal. If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you may withdraw from the contract within 14 days of its conclusion, without giving any reason. The period runs from the day the contract is concluded, including where your subscription starts with a free trial; the conversion of the trial into a paid subscription and the automatic renewals continue the same contract. Consumers resident elsewhere have the rights given to them by the mandatory law of their country of residence.

3. Immediate start. Replica is provided immediately after your order, so if you have the right of withdrawal you can order only by ticking the separate, unticked box at checkout that asks us to start straight away, and by confirming that you know you will lose the right of withdrawal once the service has been fully performed. If you then withdraw before the service has been fully performed, you pay an amount proportionate to what was provided until you informed us, calculated on the basis of the total price agreed, and we refund the rest.

4. How to withdraw. The simplest way is the "Withdraw from contract here" function in your user portal, available throughout the withdrawal period: enter your name, identify your subscription, indicate the email address for the confirmation and press "Confirm withdrawal". The confirmation, with the content, date and time of your withdrawal, is shown at once and can be saved or printed. You may also send us any other clear statement before the period expires, by email to support@replicacopier.com or by post to Replica Technologies S.R.L., Bucharest, Sector 4, 8 Emil Racoviță Street, Block U1, Entrance 4, Floor 4, Apartment 58, Romania, using the model form below if you wish. We confirm receipt by email and reimburse you within 14 days, using the same means of payment, with no fee. Your access ends when the withdrawal takes effect.

5. Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.)
To Replica Technologies S.R.L., Bucharest, Sector 4, 8 Emil Racoviță Street, Block U1, Entrance 4, Floor 4, Apartment 58, Romania, support@replicacopier.com:
I hereby give notice that I withdraw from my contract for the provision of the following service: Replica subscription.
Ordered on: ______.
Name of consumer: ______.
Address of consumer: ______.
Email address associated with the account: ______.
Signature of consumer (only if this form is notified on paper): ______.
Date: ______.

6. Complaints and dispute resolution. Please write to us first at support@replicacopier.com. If you are a consumer and we cannot settle your complaint, we will inform you in writing of the possibility of addressing an alternative dispute resolution entity. You may also contact the National Authority for Consumer Protection (www.anpc.ro; information on alternative dispute resolution at www.anpc.ro/ce-este-sal) or, if you live in another EU Member State, the European Consumer Centre Romania (www.eccromania.ro) or the European Consumer Centre in your country.