When something looks wrong

Send a diagnostic report

Send us the logs from the app in one click.

2 min read · Updated October 18, 2026

Open Support in the app.
Send a diagnostic report. You get a short reference code.
Share that code with us on Discord or at support@replicacopier.com, with the time the problem happened.

Passwords and API keys are never included in a report.

Keep reading

When something looks wrong

The usual reasons, in the order to check them.

When something looks wrong

Check the System name and your market-data agreements.

When something looks wrong

Almost always a second copier running on the same account.

A real person on the team answers on Discord, usually fastest.